At Thru Manila Online Shop (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [thrumanila.com] and make a purchase.
Please read this policy carefully. If you do not agree with its terms, please do not access or use our site.
Information We Collect
We collect information about you in two ways: directly from you and automatically through your interaction with our site.
Information You Provide Voluntarily
- Account & Profile Data: Your name, email address, shipping address, billing address, phone number, and password when you create an account.
- Transaction Data: Payment details (processed securely via our payment gateway; we do not store your raw credit card data) and your purchase history.
- Customer Support: Information you provide when you contact us with questions, feedback, or support requests.
Information Collected Automatically
- Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to keep track of your shopping cart, analyze site traffic, and understand user behavior. You can disable cookies in your browser settings, but some features of our shop may stop working.
- Device & Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
How We Use Your Information
We use the information we collect to run our store and provide you with a great experience. Specifically, we use it to:
- Process, fulfill, and ship your orders.
- Send you order confirmations, shipping updates, and invoices.
- Respond to your customer service requests and questions.
- Administer your account and keep it secure.
- Send you marketing emails and newsletters (you can opt out at any time via the “unsubscribe” link at the bottom of the email).
- Monitor and analyze trends, usage, and activities to improve our website and product offerings.
- Detect, investigate, and prevent fraudulent transactions or illegal activities.
How We Share Your Information
We do not sell or rent your personal information to third parties. We only share your data with trusted partners who help us run our business:
- Service Providers: Companies that provide essential services for us, including payment processors (e.g., Stripe, PayPal), shipping and courier services, email delivery providers, and hosting services.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of our business, our users, or others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. For example, our website uses SSL (Secure Sockets Layer) encryption to protect your sensitive information during transmission.
However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have specific rights regarding your personal data, including:
- Access: The right to request copies of the personal information we hold about you.
- Correction: The right to ask us to correct any inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal data, subject to certain legal exceptions (like needing to keep records for tax laws).
- Opt-Out: The right to opt out of marketing communications or targeted advertising.
To exercise any of these rights, please contact us.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any major changes by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.