Customer Help
Our happiness team is always here to assist.
Orders and Shipping
How long will it take to get my order?
We trust our courier to get your orders safely to your doorstep! Standard delivery typically takes 1 to 7 business days, depending on your location.
Can I change my shipping address after placing an order?
Contact us right away! We can easily update it for you if your order hasn’t shipped yet.
How do I track my order?
As soon as your order ships, we will send you the tracking number so you can easily monitor its status.
Do you offer nationwide shipping within the Philippines?
Yes! We provide nationwide shipping, ensuring your packages reach you safely wherever you are in the country.
Will my order arrive in one package?
Yes, it will! We group your items so your entire order arrives in a single, convenient package.
How to check if the perfumes are authentic?
Authentic Lattafa boxes come equipped with a light-shifting 3D security hologram. Just scan the QR code located right on or beside the seal using your phone camera—if it takes you to Lattafa’s official website, you’re good to go!
Returns and Exchanges
What is your return policy?
We want you to love your purchase! Because we process and ship orders as quickly as possible, we cannot accept returns or cancellations once an order has shipped if you have changed your mind or made an error during checkout.
We highly recommend double-checking your cart details before completing your purchase.
Can I exchange my order?
We are happy to help you change your order! As long as your package hasn’t shipped out yet, send us a message, and we’ll gladly process an exchange for you.
If you received the wrong item, we will process a free replacement for you immediately, and all shipping fees are on us.
Can I cancel my order after submitting it?
Yes, as long as it hasn’t shipped yet! Once your order is on its way, cancellations are no longer possible.
Can I pre-order an item that’s currently sold out?
You sure can! In fact, pre-ordering is the best way to secure your item from our next batch before it sells out again.